German-Speaking SaaS Support Specialist (EMEA)

AMCS Group; Manila; Hybride; PHP 2 198 000 - 4 083 000; Plein temps

Avantages offerts par ce poste

Health insurance for you and depend. 0

Hybrid work setup

Shuttle service

Complimentary on-site food and coffee

Allowances

25 days of leave

Learning platform for skill training

Résumé du poste

AMCS Group is seeking a Global Customer Support professional to provide first line support for our cloud-based software across the EMEA region. The role requires fluency in German and the ability to handle incidents and requests efficiently while maintaining AMCS Quality standards.

You will document interactions in our CRM, perform root-cause analyses, and coordinate follow-ups. We value independent workers who collaborate well in a diverse, global environment.

Qualifications

• Fluent German language required (written and spoken).
• Experience in a customer-facing role is desirable but not essential.
• Strong communication and analytical skills are essential.
• Able to operate independently as well as in a team.
• Proficient in Microsoft Office Suite.

Responsabilités

• Provide first line support to customers for incidents/requests and ensure responses meet quality standards.
• Address and resolve incoming application questions and incidents from end users.
• Document all pertinent end user information in the CRM database.
• Perform root-cause analysis on recurring system issues.
• Record, track, and document the problem-solving process.
• Test fixes and conduct post-resolution follow-ups to ensure adequate resolution.

Connaissances

German language

Customer service

Communication skills

Independent worker

Teamwork

Analytical skills

Microsoft Office

Formation

Bachelor’s degree in IT/CS or equivalent

Outils

Microsoft Office Suite

Azure

CRM systems

Crystal Reports

HTML

C++

Description du poste

AMCS Group is seeking a Global Customer Support professional to provide first line support for our cloud-based software across the EMEA region. The role requires fluency in German and the ability to handle incidents and requests efficiently while maintaining AMCS Quality standards.

You will document interactions in our CRM, perform root-cause analyses, and coordinate follow-ups. We value independent workers who collaborate well in a diverse, global environment.