German-Speaking Customer Care & Data Coordinator

Timeless Medical Systems; Mandaue; On-site; PHP 279,000 - 469,000; Full time

Job summary

Timeless Medical Systems is seeking a German-speaking Customer Care Specialist in the Philippines to maintain customer data, manage documentation, and handle inquiries with professional coordination across teams.

The role emphasizes accurate CRM records, timely responses, and collaboration with Product and Technical Support to ensure an excellent customer experience while supporting sustainment projects and knowledge sharing.

Qualifications

• 1–3 years of customer service or admin support experience.
• Proficiency with Outlook, Teams, Excel, SharePoint, Word, and PowerPoint.
• Experience with CRM tools (Salesforce, Copper, HubSpot) is a plus.
• Excellent written and spoken English and German.
• Strong customer focus and problem-solving mindset.
• Ability to manage multiple priorities in a fast-paced environment.
• Collaborative team player with cross-functional partners.

Responsibilities

• Maintain accurate records of customer interactions in the CRM system.
• Ensure up-to-date documentation of all interactions and follow-ups.
• Develop and maintain internal customer service documentation.
• Serve as admin contact for sustainment projects.
• Address routine inquiries promptly and professionally.
• Engage with clients confidently, even with limited information.
• Foster positive relationships and pro-active communication.
• De-escalate when possible and advise on escalations.
• Coordinate with Product and Technical Support teams.
• Monitor and analyze administrative data to identify trends.
• Provide outstanding service for a positive customer experience.
• Maintain product knowledge to guide interactions.

Skills

German language

English language

Customer support

Time management

Communication skills

Multitasking

Cross-functional

Tools

CRM tools

Microsoft Office

Job description

Timeless Medical Systems is seeking a German-speaking Customer Care Specialist in the Philippines to maintain customer data, manage documentation, and handle inquiries with professional coordination across teams.

The role emphasizes accurate CRM records, timely responses, and collaboration with Product and Technical Support to ensure an excellent customer experience while supporting sustainment projects and knowledge sharing.