Customer Experience & Support Analyst

Timeless Medical Systems; Philippines; On-site; PHP 1,055,000 - 1,758,000; Full time

Job summary

Timeless Medical Systems in the Philippines seeks a proactive Support Analyst to serve as the first point of contact for customers seeking assistance. You will respond promptly via email, chat, or ticketing tools, and promote the company brand through high-quality support.

You will collaborate with Sales, Operations, and Product Management to address issues, document resolutions, and escalate when needed, ensuring adherence to service levels and client expectations.

Qualifications

• Background in customer service industry.
• 2+ Years Related Experience, in a customer service role.
• Excellent communication skills, both verbally and in writing.
• Self-directed; ability to work independently.
• Ability to prioritize and manage conflicting demands.
• Demonstrates aptitude for learning new technologies.

Responsibilities

• Answer incoming communications from customers as the first point of contact.
• Manage and resolve customer complaints.
• Provide product and service information to customers.
• Research required information using available resources.
• Route communications to appropriate resources.
• Manage support tickets using various tools, including Microsoft, Google Suite, and Zendesk.
• Document and communicate resolutions and product information.
• Collaborate with Sales, Operations and Product Management to address customer issues.

Skills

Customer service experience

Communication skills

Independent work

Time management

Tools

Microsoft Office

Google Suite

Zendesk

Job description

Timeless Medical Systems in the Philippines seeks a proactive Support Analyst to serve as the first point of contact for customers seeking assistance. You will respond promptly via email, chat, or ticketing tools, and promote the company brand through high-quality support.

You will collaborate with Sales, Operations, and Product Management to address issues, document resolutions, and escalate when needed, ensuring adherence to service levels and client expectations.