German-English Customer Advisor (Onsite | Shifts)

Concentrix Philippines; Philippines; On-site; PHP 335,000 - 469,000; Full time

Job summary

Concentrix Philippines is seeking an Advisor I-German to be the initial contact for consumer conversations, troubleshoot issues, and document case information across multiple channels. The role requires fluency in English and German, onsite work, shifting schedules, and readiness to start by October.

Prior BPO experience is an advantage. You will follow standard policies and strive to achieve high customer satisfaction by meeting daily performance goals.

Qualifications

• Proficient in English and German.

Responsibilities

• Handle Level 1 consumer conversations across multiple channels.
• Troubleshoot, research solutions, and provide resolutions.
• Capture case information and adhere to escalation procedures.

Skills

Bilingual English German

Job description

Concentrix Philippines is seeking an Advisor I-German to be the initial contact for consumer conversations, troubleshoot issues, and document case information across multiple channels. The role requires fluency in English and German, onsite work, shifting schedules, and readiness to start by October.

Prior BPO experience is an advantage. You will follow standard policies and strive to achieve high customer satisfaction by meeting daily performance goals.