Customer Service Advisor - German 2026

Concentrix; Quezon City; On-site; PHP 201,000 - 335,000; Full time

Job summary

Concentrix Philippines is seeking a customer service agent to be the first point of contact for consumer conversations, feedback and issue resolution across multiple channels. You will troubleshoot, research solutions, and document records to deliver timely Level 1 resolutions.

You will follow established processes and escalation procedures, aiming to achieve customer satisfaction and meet daily performance goals. Shift schedules may vary to cover multi-channel support.

Responsibilities

• Handle Level 1 consumer inquiries across multiple channels and provide timely resolutions.
• Escalate complex issues per procedures while ensuring customer satisfaction.

Job description

Job Description

The position is the initial contact for consumer conversations feedback, issue resolution, records case information and data across multiple channels. This involves troubleshooting, researching solutions, and providing resolutions to Level 1 consumer problems. The Agent ensures proper consumer handling and escalation procedures while performing assigned functions according to process and standardized policies and procedures. The Agent is accountable for customer satisfaction by achieving certain prescribed, measurable performance goals on a daily basis. The agent will work an assigned shift, which may have varying start times.