German Bilingual Advisor | BRIDGETOWNE QC

Concentrix Philippines; Philippines; On-site; PHP 335,000 - 469,000; Full time

Job summary

Concentrix Philippines is seeking an Advisor I-German to be the initial contact for consumer conversations, troubleshoot issues, and document case information across multiple channels. The role requires fluency in English and German, onsite work, shifting schedules, and readiness to start by October.

Prior BPO experience is an advantage. You will follow standard policies and strive to achieve high customer satisfaction by meeting daily performance goals.

Qualifications

• Proficient in English and German.

Responsibilities

• Handle Level 1 consumer conversations across multiple channels.
• Troubleshoot, research solutions, and provide resolutions.
• Capture case information and adhere to escalation procedures.

Skills

Bilingual English German

Job description

Job Description

The position Advisor I-German is the initial contact for consumer conversations feedback, issue resolution, records case information and data across multiple channels. This involves troubleshooting, researching solutions, and providing resolutions to Level 1 consumer problems. The Agent ensures proper consumer handling and escalation procedures while performing assigned functions according to process and standardized policies and procedures. The Agent is accountable for customer satisfaction by achieving certain prescribed, measurable performance goals on a daily basis. The agent will work an assigned shift, which may have varying start times.

Qualifications:

Proficient in both English and German.

Amenable to work onsite and shifting schedule.

Amenable to start by October.

BPO experience is an advantage.