German Bilingual Advisor | BRIDGETOWNE QC

Concentrix; Quezon City; On-site; PHP 279,000 - 469,000; Full time

Job summary

Concentrix is seeking an Advisor I-German to be the first point of contact for customer conversations, resolving Level 1 issues and documenting cases across multiple channels. The role emphasizes adherence to processes and customer satisfaction metrics, with responsibilities including troubleshooting and escalation as needed.

The candidate must be proficient in English and German, be willing to work onsite with a shifting schedule, and be available to start by October.

Qualifications

• Proficient in both English and German.

Responsibilities

• Handle consumer conversations across multiple channels and provide Level 1 resolutions.
• Troubleshoot, research solutions, and document case information per policies.
• Escalate complex issues following standard procedures to ensure customer satisfaction.

Skills

Bilingual English-German

Job description

The position Advisor I-German is the initial contact for consumer conversations feedback, issue resolution, records case information and data across multiple channels. This involves troubleshooting, researching solutions, and providing resolutions to Level 1 consumer problems. The Agent ensures proper consumer handling and escalation procedures while performing assigned functions according to process and standardized policies and procedures. The Agent is accountable for customer satisfaction by achieving certain prescribed, measurable performance goals on a daily basis. The agent will work an assigned shift, which may have varying start times.

Qualifications:

Proficient in both English and German.

Amenable to work onsite and shifting schedule.

Amenable to start by October.

BPO experience is an advantage.

Open to Filipino and Foreigner with PRV or TRV