German Bilingual Advisor — Onsite & Shifts

Concentrix; Quezon City; On-site; PHP 279,000 - 469,000; Full time

Job summary

Concentrix is seeking an Advisor I-German to be the first point of contact for customer conversations, resolving Level 1 issues and documenting cases across multiple channels. The role emphasizes adherence to processes and customer satisfaction metrics, with responsibilities including troubleshooting and escalation as needed.

The candidate must be proficient in English and German, be willing to work onsite with a shifting schedule, and be available to start by October.

Qualifications

• Proficient in both English and German.

Responsibilities

• Handle consumer conversations across multiple channels and provide Level 1 resolutions.
• Troubleshoot, research solutions, and document case information per policies.
• Escalate complex issues following standard procedures to ensure customer satisfaction.

Skills

Bilingual English-German

Job description

Concentrix is seeking an Advisor I-German to be the first point of contact for customer conversations, resolving Level 1 issues and documenting cases across multiple channels. The role emphasizes adherence to processes and customer satisfaction metrics, with responsibilities including troubleshooting and escalation as needed.

The candidate must be proficient in English and German, be willing to work onsite with a shifting schedule, and be available to start by October.