German/English Bilingual CSR w/ Relocation Package

IntouchCX; Metro Manila; On-site; PHP 357,000 - 580,000; Full time

Benefits offered by this job

Comprehensive Health Insurance (HMO)

Paid training

Government benefits

Night differential (if applicable)

Job summary

IntouchCX in Metro Manila is seeking a German-speaking customer support agent to assist customers via phone, email, or chat, handling inquiries, account management, and troubleshooting. The role emphasizes delivering accurate, courteous solutions to ensure high customer satisfaction, documenting interactions in the CRM, and collaborating with internal teams on complex requests.

Candidates should have advanced German (B2+) and strong English, with basic computer literacy and a customer-first

Qualifications

• German language level advanced to fluent (B2–C2 or native)
• Strong conversational English
• No extensive experience required; entry-level accepted
• Excellent communication and listening abilities

Responsibilities

• Assist German-speaking customers via phone, email, or chat with inquiries and troubleshooting
• Provide accurate, courteous, timely solutions and ensure customer satisfaction
• Document customer interactions and updates in the CRM
• Collaborate with internal teams to resolve complex requests

Skills

German fluency

English proficiency

Active listening

Communication skills

Computer literacy

Customer-first mindset

Tools

CRM software

Job description

About the role

Assist German-speaking customers via phone, email, or chat with inquiries, account management, and troubleshooting. Deliver accurate, courteous, and timely solutions while maintaining high customer satisfaction.

Key responsibilities

• Assist German-speaking customers via phone, email, or chat with inquiries, account management, and troubleshooting
• Deliver accurate, courteous, and timely solutions while maintaining high customer satisfaction
• Document customer interactions and updates accurately in the CRM system
• Collaborate with internal teams to resolve complex requests efficiently

About you

• Advanced to Fluent level in German (B2, C1, or C2 / Native)
• Strong conversational English
• Minimal to entry-level BPO/Customer Support experience is welcome
• Strong communication and active listening skills
• Basic computer literacy
• Customer-first mindset

Benefits

• Comprehensive Health Insurance (HMO)
• Paid training
• Government benefits
• Night differential (if applicable)