German Bilingual Customer Service Representative

GSS HR Solutions Private Limted; Metro Manila; Vor Ort; PHP 600.000 - 800.000; Vollzeit

Zusammenfassung

GSS HR Solutions Private Limted is seeking an experienced German-speaking International Technical Customer Support professional to join our team in the EV charging ecosystem. You will handle queries via voice calls and tickets, troubleshoot technical issues, and coordinate with Level 2 teams to resolve complex problems.

Ideal candidates have 2–3 years of German voice support experience for international customers, strong German communication skills, and a solid understanding of computer systems,

Qualifikationen

• 2–3 years of experience in German voice support for international customers.
• Excellent spoken and written German communication skills.
• Experience in technical customer support and troubleshooting.
• Understanding of computer systems, mobile applications and home networks.
• Strong customer service, multitasking and stakeholder management skills.
• Bachelor's degree or relevant work experience/certifications.

Aufgaben

• Handle customer queries through voice calls and support tickets.
• Troubleshoot technical issues related to EV charging solutions, device connectivity and mobile applications.
• Provide first-level technical support and coordinate with Level 2 teams for complex issues.
• Follow up on open cases and ensure timely resolution within defined SLAs.
• Maintain accurate case documentation and provide regular customer updates.
• Deliver an excellent customer experience through effective communication and problem-solving.

Kenntnisse

German language

Technical support

Customer service

Troubleshooting

Communication

Ausbildung

Bachelor's degree

Jobbeschreibung

Process: International Technical Customer Support

About the Role

We are looking for experienced German-speaking professionals to join our international technical customer support team, supporting customers within the EV charging ecosystem.

Key Responsibilities

• Handle customer queries through voice calls and support tickets.
• Troubleshoot technical issues related to EV charging solutions, device connectivity and mobile applications.
• Provide first-level technical support and coordinate with Level 2 teams for complex issues.
• Follow up on open cases and ensure timely resolution within defined SLAs.
• Maintain accurate case documentation and provide regular customer updates.
• Deliver an excellent customer experience through effective communication and problem-solving.

Required Skills & Qualifications

• 2–3 years of experience in German voice support for international customers.
• Excellent spoken and written German communication skills.
• Experience in technical customer support and troubleshooting.
• Understanding of computer systems, mobile applications and home network environments.
• Strong customer service, multitasking and stakeholder management skills.
• Bachelor's degree or relevant work experience/certifications.