German Bilingual Tech Support Specialist (On-Site)

STACKph BPO; Metro Manila; On-site; PHP 446,000 - 725,000; Full time

Job summary

STACKph BPO in Metro Manila is seeking a German bilingual Technical Support Representative for a full-time, on-site role. You will handle inbound and outbound calls, emails, or chats from German-speaking customers, provide technical assistance, troubleshoot issues, and document interactions in the system.

You will collaborate with teammates, meet performance metrics, and participate in ongoing training to stay updated on products, processes, and tools, ensuring a positive service experience.

Qualifications

• German and English proficiency required.
• Customer service and technical support aptitude needed.
• Computer literacy and experience with CRM tools and call center systems.

Responsibilities

• Handle inbound/outbound calls, emails, or chats from German-speaking customers.
• Provide technical assistance and troubleshoot issues; document interactions in the system.

Skills

German language

English language

Customer service

Technical support

Communication skills

Tools

CRM tools

Call center systems

Microsoft Office

Job description

STACKph BPO in Metro Manila is seeking a German bilingual Technical Support Representative for a full-time, on-site role. You will handle inbound and outbound calls, emails, or chats from German-speaking customers, provide technical assistance, troubleshoot issues, and document interactions in the system.

You will collaborate with teammates, meet performance metrics, and participate in ongoing training to stay updated on products, processes, and tools, ensuring a positive service experience.