GDS Travel Specialist

WNS; Quezon City; On-site; PHP 200,880 - 290,160; Full time

Job summary

WNS in the Philippines is seeking a travel support associate to provide exceptional customer service to travelers. You will book flights, hotels, and cars using Global Distribution Systems and handle ticket issuance, reissues, and refunds.

Ideal candidates have at least a HS diploma and 1 year of GDS experience, with excellent attention to detail and the ability to stay organized in a fast-paced environment while prioritizing tasks effectively.

Qualifications

• At least HS Graduate.
• At least 1 year experience of using GDS.
• Proficient in using GDS commands to book and manage travel arrangements
• Excellent customer service skills and attention to detail
• Ability to work in a fast-paced environment and prioritize tasks effectively

Responsibilities

• Provide exceptional customer service to our travelers
• Book flights, hotels, and cars using Global Distribution Systems (GDS)
• Issue, reissue, and refund flight tickets on GDS
• Respond to traveler inquiries and resolve issues efficiently

Skills

Customer service

Attention to detail

Education

High School diploma

Tools

GDS (Global Distribution System)

Job description

Company Description

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.

Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

Why join us?

We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.

Job Description

• Provide exceptional customer service to our travelers
• Book flights, hotels, and cars using Global Distribution Systems (GDS)
• Issue, reissue, and refund flight tickets on GDS
• Respond to traveler inquiries and resolve issues efficiently

Qualifications

• At least HS Graduate
• At least 1 year experience of using GDS
• Proficient in using GDS commands to book and manage travel arrangements
• Excellent customer service skills and attention to detail
• Ability to work in a fast-paced environment and prioritize tasks effectively