VIP Corporate Travel Specialist | GDS Expert

WNS Global Services, Inc.

Quezon City

On-site

PHP 391,000 - 614,000

Full time

14 days+

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Job summary

WNS Global Services, Inc. is seeking a Corporate Travel Specialist for our VIP Desk to deliver high-touch travel support to senior executives. You will manage complex itineraries, leverage Amadeus GDS, and advise on fares, routing, and international travel regulations.

Join a fast-paced team that prioritizes accuracy, personalized service, and seamless execution. Candidates should excel under pressure, coordinate multi-modal bookings, and maintain strict adherence to corporate policies and

Qualifications

Minimum of 3 years’ experience in corporate travel and VIP customer service.
Strong knowledge of Global Distribution Systems (GDS), preferably Amadeus.
In-depth understanding of domestic and international travel, including fare rules and reservations.
Excellent communication skills with the ability to deliver personalized, empathetic service.
Proven ability to manage multiple priorities independently with high accuracy.
Strong problem-solving, decision-making, and time management skills.
Experience working with online booking tools (OBTs) and ability to quickly learn new systems.
Familiarity with North American customer service standards and expectations.
Highly motivated, detail-oriented, and passionate about travel and customer service.

Responsibilities

Serve as the main point of contact for VIP clients (e.g., CEO, CFO, COO) via phone, chat, and email.
Deliver seamless, end-to-end travel support with a professional, proactive, and customer-focused approach.
Handle travel requests accurately and efficiently while ensuring compliance with corporate policies and industry standards.
Provide expert consultation on fares, routing, travel regulations, international requirements, and health advisories.
Coordinate air, rail, hotel, and car bookings using creative problem-solving to find the best options.
Maintain high attention to detail and proactively anticipate and resolve potential travel issues.
Adhere to company standards for productivity, quality, attendance, and workflow processes.
Perform effectively in a high-pressure environment and adapt quickly to change.
Foster teamwork by sharing best practices and supporting colleagues.