GBS Sales Resolution Group Representative

UPS; Pampanga; On-site; PHP 240,000 - 360,000; Full time

Job summary

UPS 在菲律宾帕格省招聘一名以客户为中心的专业人士，负责为 UPS 客户经理及优选客户提供端到端的服务体验，解决服务相关问题、处理追踪与索赔查询、退款处理，并在问题解决前端保持全权掌控。该职位还包括主动跟进与外呼，以确保及时解决并提升客户满意度。

该岗位强调与内部团队协作，维护良好客户关系，确保运营顺畅与高质量的客户支持。要求具备优秀的沟通能力与问题解决能力，学历为大学水平或同等国际学历，职位性质为永久全职。

Qualifications

• 具备口头与书面沟通能力强。
• 具备出色的问题解决能力。
• 具备大学水平或同等国际学历。

Responsibilities

• 快速回应并解决 UPS 账户执行人与客户的查询。
• 协助账户相关查询与协调。
• 提供运输与跟踪服务的指导与状态更新。
• 协助调查与解决索赔相关问题。
• 处理额外的账户与发运需求，确保运作顺畅。
• 与内部团队建立良好关系以满足客户需求。

Skills

沟通能力强

问题解决能力强

Education

College Level or international equivalent

Job description

职务描述：

We are seeking a customer-focused professional to deliver a seamless, end-to-end service experience for UPS Account Executives and our preferred account holders. This role is responsible for resolving service-related issues, managing tracing and claims inquiries, processing refunds, and handling service recovery, while maintaining full ownership of customer concerns through to resolution. The position also includes proactive follow-ups and outbound calls to ensure timely solutions and exceptional customer satisfaction.

在申请工作之前，请从本页右上角的选项中选择您的语言偏好。 在《财富》世界 500 强组织探索您的下一个机会。 设想创新的可能性，体验我们有益的文化，并与才华横溢的团队合作，帮助您每天变得更好。 我们知道要引领 UPS 走向美好的明天，我们需要具有技能且激情满满的人才。 如果您具备领导自己或团队的素质和动力，那么我们会提供职位供您培养自己的技能并将您提升到一个新的水平。

Key Responsibilities

• Issue Resolution: Address and resolve inquiries from UPS Account Executives and their clients promptly and effectively.
• Account Management Support: Assist with account-related inquiries and coordination.
• Shipping & Tracking Services: Provide guidance and updates on shipment status.
• Tracing & Claims Assistance: Support investigations and resolve claims-related concerns.
• Operational Support: Handle additional account and shipment requirements to ensure smooth operations.
• Collaboration: Build strong relationships with internal teams to meet customer needs efficiently.

Qualifications

• College Level or international equivalent
• Strong verbal and written communication skills
• Excellent problem-solving abilities

员工类型: 永久

UPS 致力于提供一个没有歧视、骚扰和报复的工作场所。