GBS Customer Service Rep Permanent

UPS International General Services Co.; Pampanga; On-site; PHP 250,000 - 320,000; Full time

Job summary

UPS International General Services Co. in the Philippines is seeking a dedicated customer service professional to join our team on a permanent basis.

The role involves handling customer inquiries, inputting data, and investigating cases to ensure accurate resolution and timely follow-up. You will document all incoming information, coordinate with internal teams, and monitor the progression of each case until closure.

Responsibilities

• Provides customer service, inputs and investigates cases, fields calls, and monitors the process of solving the customer's case.
• Documents incoming information regarding the customer's concern and investigates all evidence until the case is completed.

Job description

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

This position provides customer service, inputs and investigates cases, fields calls, and monitors the process of solving the customer's case. This position documents incoming information regarding the customer's concern and investigates all evidence until the case is completed.

Employee Type:

Permanent

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