GBS Sales Resolution Group

Ups Job; Philippines; On-site; PHP 246,000 - 357,000; Full time

Job summary

UPS is seeking a customer-focused professional to deliver a seamless, end-to-end service experience for UPS Account Executives and our preferred account holders. You will own service issues, manage tracing and claims inquiries, process refunds, and drive service recovery with proactive follow-ups and outbound calls to ensure timely solutions and exceptional customer satisfaction.

In this role you will provide guidance on shipping and tracking, collaborate with internal teams, and ensure timely

Qualifications

• College Level or international equivalent.
• Strong verbal and written communication skills.
• Excellent problem-solving abilities.

Responsibilities

• Issue Resolution: Address and resolve inquiries from Account Executives and clients promptly.
• Account Management Support: Assist with account-related inquiries and coordination.
• Shipping & Tracking Services: Provide guidance and updates on shipment status.
• Tracing & Claims Assistance: Support investigations and resolve claims-related concerns.
• Operational Support: Handle additional account and shipment requirements to ensure smooth operations.
• Collaboration: Build strong relationships with internal teams to meet customer needs efficiently.

Skills

Strong verbal and written comm.

Excellent problem solving

Education

College Level or international equivalent

Job description

**Job Summary** We are seeking a customer-focused professional to deliver a seamless, end-to-end service experience for UPS Account Executives and our preferred account holders. This role is responsible for resolving service-related issues, managing tracing and claims inquiries, processing refunds, and handling service recovery, while maintaining full ownership of customer concerns through to resolution. The position also includes proactive follow-ups and outbound calls to ensure timely solutions and exceptional customer satisfaction. **Key Responsibilities** • Issue Resolution: Address and resolve inquiries from UPS Account Executives and their clients promptly and effectively. • Account Management Support: Assist with account-related inquiries and coordination. • Shipping & Tracking Services: Provide guidance and updates on shipment status. • Tracing & Claims Assistance: Support investigations and resolve claims-related concerns. • Operational Support: Handle additional account and shipment requirements to ensure smooth operations. • Collaboration: Build strong relationships with internal teams to meet customer needs efficiently. **Qualifications** • College Level or international equivalent • Strong verbal and written communication skills • Excellent problem-solving abilities**Art der Anstellung:**Unbefristet