GBS Customer Service Rep

UPS; Pampanga; On-site; PHP 335,000 - 446,000; Full time

Job summary

UPS Philippines in Pampanga is seeking a permanent Customer Service Specialist to handle inquiries, input and investigate cases, and monitor resolution progress. You will document incoming information, coordinate with teams, and ensure cases are closed efficiently, while upholding UPS standards of service.

This role offers stable employment with a Fortune Global 500 company, focusing on accuracy and customer satisfaction.

Responsibilities

• Handle customer service inquiries and input, investigate cases, field calls, and monitor the process of solving customer issues.
• Document incoming information regarding customer concerns and investigate all evidence until the case is completed.

Job description

Job Description:

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description

This position provides customer service, inputs and investigates cases, fields calls, and monitors the process of solving the customer's case. This position documents incoming information regarding the customer's concern and investigates all evidence until the case is completed.

Employee Type

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.