GBS Post Sales Logistics Permanent

UPS International General Services Co.; Pampanga; On-site; PHP 156,000 - 257,000; Full time

Job summary

UPS International General Services Co. in the Philippines is seeking a Post Sales Logistics Customer Service Representative to handle urgent transportation needs for strategic customers.

You will take calls, emails and messages to deliver goods with customized solutions. The role emphasizes proactive problem solving, multi-tasking across communications, and providing quick, reliable transportation options to meet tight deadlines.

Qualifications

• Customer-focused, service-oriented, detail-oriented, and able to multitask.
• Strong problem-solving and troubleshooting skills for urgent situations.
• Ability to identify problems in orders and move shipments quickly.

Responsibilities

• The PSL Representative takes incoming calls, emails, and instant messages from warehouse customers to deliver goods with customized solutions.
• Typical customer expectations include delivery of repair parts from warehouse to destination within hours.

Skills

Customer focus

Detail oriented

Multitasking

Decision making

Problem solving

Troubleshooting

Transportation solutions

Job description

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Job Description

SUMMARY:

The (PSL) Post Sales Logistics Customer Service Representative handle urgent transportation needs for strategic level customers.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The PSL Representative takes incoming calls, emails, and instant messages from warehouse customers to deliver goods with customized solutions. Typical customer expectations can be to have repair parts delivered from a warehouse to destination within hours.

QUALIFICATIONS AND REQUIREMENTS

Skills, Knowledge, & Abilities:

• The PSL representative is customer focused, service/detail oriented, able to multi-task and make decisions that help serve our customer’s goals.
• Should be problem solvers, able to troubleshoot urgent situations and provide custom transportation solutions. Representative can be called on to identify problems with existing transportation orders and get the shipment moving to the correct destination quickly.

REQUIREMENTS

• Open to all skills
• With good communication skills
• With flexibility in schedule and work set up (24/7)

Employee Type

Permanent

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