Customer Support & Case Resolution Specialist

UPS International General Services Co.; Pampanga; On-site; PHP 250,000 - 320,000; Full time

Job summary

UPS International General Services Co. in the Philippines is seeking a dedicated customer service professional to join our team on a permanent basis.

The role involves handling customer inquiries, inputting data, and investigating cases to ensure accurate resolution and timely follow-up. You will document all incoming information, coordinate with internal teams, and monitor the progression of each case until closure.

Responsibilities

• Provides customer service, inputs and investigates cases, fields calls, and monitors the process of solving the customer's case.
• Documents incoming information regarding the customer's concern and investigates all evidence until the case is completed.

Job description

UPS International General Services Co. in the Philippines is seeking a dedicated customer service professional to join our team on a permanent basis.

The role involves handling customer inquiries, inputting data, and investigating cases to ensure accurate resolution and timely follow-up. You will document all incoming information, coordinate with internal teams, and monitor the progression of each case until closure.