Gaming Tech Support Specialist — Training & Benefits

Siegen HR Solutions; Manila; On-site; PHP 335,000 - 580,000; Full time

Benefits offered by this job

Big incentives on top of basic pay

Additional allowances (Rice, Meal, Transpo)

Paid certification training

Healthcare Benefits (Medical and Life Insurance)

Job summary

A leading recruitment agency is seeking a Technical Support Representative to take ownership of gaming issues reported by clients. The role requires effective problem-solving skills, good English communication, and a minimum typing speed of 35 wpm. Ideal candidates should possess at least an Undergraduate Level or College Degree in Computer Science or related fields. Enjoy attractive benefits like incentives, additional allowances, and healthcare coverage. The work location includes various cities in Metro Manila.

Qualifications

• Possess at least an Undergraduate Level or College Degree in related fields.
• Good English communication skills are required.
• Typing speed of at least 35 wpm.

Responsibilities

• Take ownership of gaming issues reported by gaming clients.
• Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.
• Follow standard procedures for proper escalation of unresolved issues.
• Provide prompt and accurate feedback to customers.
• Ensure proper recording and closure of all issues.
• Prepare accurate and timely reports.
• Document knowledge in the form of knowledge base tech notes and articles.

Skills

Good English communication skills

Typing speed of at least 35 wpm

Education

Undergraduate Level (at least 2 years) or College Degree in Computer Science/Information Technology, Engineering

Job description

A leading recruitment agency is seeking a Technical Support Representative to take ownership of gaming issues reported by clients. The role requires effective problem-solving skills, good English communication, and a minimum typing speed of 35 wpm. Ideal candidates should possess at least an Undergraduate Level or College Degree in Computer Science or related fields. Enjoy attractive benefits like incentives, additional allowances, and healthcare coverage. The work location includes various cities in Metro Manila.