Gaming Support Team Lead — Remote, Flexible Shifts

J-Recruit Recruitment Agency; Manila; Remote; PHP 334,627 - 400,816; Full time

Job summary

J-Recruit Recruitment Agency is hiring a remote Game Customer Service Representative to support an international gaming company serving the US market. You will handle chat, email, and ticket inquiries from players, troubleshoot issues, and guide users on rules and promotions.

The role requires 2+ years in customer service, excellent English, strong problem-solving, and ability to work rotating shifts including nights, weekends, and holidays. CRM tools experience is a plus.

Qualifications

• 2+ years of customer service experience, preferably in gaming.
• Excellent written and verbal English communication.
• Strong problem-solving skills, able to stay composed under pressure.
• Willing to rotate shifts including nights, weekends, and holidays.
• Basic proficiency with CRM or customer support tools.

Responsibilities

• Respond promptly to player inquiries about gameplay, features, and issues.
• Troubleshoot account, payment, and gameplay problems for players.
• Guide players on rules, strategies, and promotions.
• Log and track interactions using our support platform.
• Escalate complex issues to development and QA teams.
• Flag recurring player feedback trends to improve the product.

Skills

Customer service experience

English communication

Problem-solving

Stress management

CRM tools

Tools

CRM software

Job description

J-Recruit Recruitment Agency is hiring a remote Game Customer Service Representative to support an international gaming company serving the US market. You will handle chat, email, and ticket inquiries from players, troubleshoot issues, and guide users on rules and promotions.

The role requires 2+ years in customer service, excellent English, strong problem-solving, and ability to work rotating shifts including nights, weekends, and holidays. CRM tools experience is a plus.