Gaming Support Team Lead — Tech, Billing & Dropship

Reliasourcing Inc.; Philippines; On-site; PHP 334,800 - 446,400; Full time

Benefits offered by this job

Paid training

Job summary

A leading BPO company is seeking a driven Team Lead to manage a high-performing team for a gaming account. Candidates must have at least 3 years of experience in a BPO environment, strong skills in technical support and e-commerce. This role involves leading a team to meet performance targets and ensuring excellent service quality. The position is full-time and on-site in Metro Manila, offering opportunities for career growth and paid training.

Qualifications

• Minimum of 3 years Team Lead experience in a BPO or customer service setting.
• Strong background in Technical Support, Billing, and E-commerce.
• Proven ability to manage KPIs, drive team performance, and handle escalations.

Responsibilities

• Lead, coach, and motivate a team of customer support representatives.
• Monitor daily operations to ensure service levels and quality standards.
• Provide guidance on technical concerns, billing inquiries, and e-commerce-related issues.
• Handle escalations and ensure timely resolution of customer concerns.

Skills

Technical Support

Customer Service

E-commerce Management

Leadership

Problem-solving

Job description

A leading BPO company is seeking a driven Team Lead to manage a high-performing team for a gaming account. Candidates must have at least 3 years of experience in a BPO environment, strong skills in technical support and e-commerce. This role involves leading a team to meet performance targets and ensuring excellent service quality. The position is full-time and on-site in Metro Manila, offering opportunities for career growth and paid training.