Remote Gaming Support Specialist (Manila)

KMC Solutions; Metro Manila; Remote; PHP 279,000 - 424,000; Full time

Job summary

KMC Solutions is seeking a Support Agent to manage daily user inquiries and provide timely technical assistance to players worldwide. You will work across account and app-related questions, solving issues while maintaining high service standards.

Full-time remote role based in the Manila area, with rotating shifts (40h/week) and potential night hours. Hardware is provided; strong English communication is essential.

Qualifications

• Previous experience in customer support or a related role.
• Advanced proficiency in written and spoken English.
• Genuine interest in technical support environments and mobile gaming.
• Proactive, solution-oriented approach with ability to work independently.
• Familiarity with helpdesk software like Zendesk.

Responsibilities

• Handle a wide range of inquiries via helpdesk tools, resolving account-related, technical, and app-specific questions.
• Deep-dive into technical issues to find solutions that help players continue enjoying their gaming offers.
• Manage complex support workflows, prioritizing tasks to meet response time goals.
• Collaborate with our remote team in the Philippines and internal teams to maintain a high-standard support experience.
• Identify recurring bugs or user pain points and share insights with the team to improve the product.

Skills

Customer support

English proficiency

Technical interest

Proactive mindset

Zendesk familiarity

Tools

Zendesk

Job description

KMC Solutions is seeking a Support Agent to manage daily user inquiries and provide timely technical assistance to players worldwide. You will work across account and app-related questions, solving issues while maintaining high service standards.

Full-time remote role based in the Manila area, with rotating shifts (40h/week) and potential night hours. Hardware is provided; strong English communication is essential.