Frontline Support & Data Ops Specialist

Abode Money; Cebu City; Hybrid; PHP 1,842,751 - 2,457,002; Full time

Job summary

Abode Money is looking for a skilled Customer Support Representative located in Cebu City, Philippines. You will help customers engage with our AI-driven fintech services, resolving their queries and assisting them to maximize our platform's benefits.

Key responsibilities include responding to tickets, performing operational tasks, and ensuring a seamless customer journey, with a strong emphasis on empathy and communication effectiveness. Join us to make homeownership more affordable through innovation!

Qualifications

• Strong empathy in communication, especially in writing and over the phone.
• High attention to detail with reliable process adherence.
• Ability to solve problems and ease tasks for others.
• Comfortable navigating ambiguous situations and thriving in fast-paced environments.
• Experience with customer service tools like Intercom or Zendesk is a plus.

Responsibilities

• Respond to support inquiries with clarity and compassion.
• Manage critical operational tasks for backend workflows.
• Perform accurate manual data entry tasks.
• Engage potential users to explain Abode’s value and assist with onboarding.
• Provide feedback from customer interactions to improve products and processes.
• Collaborate with product and operations teams for customer experience.
• Availability during US work hours.

Skills

Empathy in communication

Attention to detail

Problem-solving skills

Comfortable with ambiguity

Experience with tools like Intercom, Zendesk

Job description

Abode Money is looking for a skilled Customer Support Representative located in Cebu City, Philippines. You will help customers engage with our AI-driven fintech services, resolving their queries and assisting them to maximize our platform's benefits.

Key responsibilities include responding to tickets, performing operational tasks, and ensuring a seamless customer journey, with a strong emphasis on empathy and communication effectiveness. Join us to make homeownership more affordable through innovation!