Customer Experience Officer – Financial Services

BC Solutions (Philippines) Inc.; Philippines; On-site; PHP 180,000 - 300,000; Full time

Benefits offered by this job

Permanent dayshift

HMO benefits

Career development

International environment

Job summary

BC Solutions (Philippines) Inc. is seeking a motivated Customer Service Officer to support our growing business.

You will handle requests from customers and authorised account representatives across voice, email, and live chat, ensuring an exceptional customer experience. Responsibilities include delivering outstanding service, responding to emails and tickets, providing accurate information, meeting SLAs, and adhering to rosters and break schedules.

Qualifications

• Minimum 1 year in Customer-facing roles or equivalent.
• Exceptional customer service with a customer-centric mindset.
• Excellent written and verbal English communication.
• Tech-literate with a basic understanding of computers.
• Strong organisational and time management skills.
• High attention to detail and accuracy completing tasks.
• Comfortable working to KPIs and targets.
• Able to receive coaching or performance feedback.
• Ability to work to rostered hours and break schedules.
• Alignment to company values and ethos.

Responsibilities

• Deliver an outstanding Customer experience by effectively handling different requests via inbound and outbound channels.
• Action and respond to Customer emails and tickets.
• Provide factual, accurate, and consistent information to Customer enquiries.
• Meet Service Level Agreement by managing workloads effectively.
• Identify and escalate issues as needed.
• Ensure adherence to roster and break schedules.

Skills

Customer service

Email handling

Verbal communication

Written English

Time management

Attention to detail

KPI oriented

Coaching receptive

Roster adherence

Job description

BC Solutions (Philippines) Inc. is seeking a motivated Customer Service Officer to support our growing business.

You will handle requests from customers and authorised account representatives across voice, email, and live chat, ensuring an exceptional customer experience. Responsibilities include delivering outstanding service, responding to emails and tickets, providing accurate information, meeting SLAs, and adhering to rosters and break schedules.