Frontline Cloud Support Specialist (Flexible Hours)

Dynamixcloud; Cebu City; On-site; PHP 279,000 - 390,600; Full time

Job summary

Dynamixcloud is seeking a Frontline Support Specialist in Cebu City, Philippines. In this role, you will provide exceptional customer service and act as a single point of contact for managing both routine and non-routine incidents and requests.

Your responsibilities include troubleshooting technical issues, communicating effectively with customers and vendors, and maintaining a high standard of customer satisfaction. The ideal candidate must be adaptable, possess excellent problem-solving skills, and be familiar with systems such as SalesForce and TOAST.

Qualifications

• Ability to multi-task and adapt to changes.
• Resourcefulness and efficiency in problem-solving.
• Familiarity with key company and vendor systems.

Responsibilities

• Provide excellent customer service through various communication channels.
• Document and track technical issues in a centralized database.
• Escalate issues to ensure timely resolution.
• Close tickets efficiently while maintaining attention to detail.

Skills

Multi-tasking

Adaptability

Problem-solving

Customer Service

Tools

SalesForce

TOAST

Aloha (NCR)

Job description

Dynamixcloud is seeking a Frontline Support Specialist in Cebu City, Philippines. In this role, you will provide exceptional customer service and act as a single point of contact for managing both routine and non-routine incidents and requests.

Your responsibilities include troubleshooting technical issues, communicating effectively with customers and vendors, and maintaining a high standard of customer satisfaction. The ideal candidate must be adaptable, possess excellent problem-solving skills, and be familiar with systems such as SalesForce and TOAST.