Remote Customer Support Specialist - Immediate Start

CEF Solutions Inc.; Manila; Hybrid; PHP 223,000 - 290,000; Full time

Benefits offered by this job

Work from home

Flexible shifting

Job summary

CEF Solutions Inc. is seeking a Customer Service Representative in Manila to serve as the first point of contact for customers, handle inquiries, troubleshoot issues, process orders, and provide solutions with professionalism and customer satisfaction.

The role supports a work-from-home setup with potential on-site requirements in Mandaluyong or Ortigas, contingent on business needs. Candidates should have strong communication skills and be able to meet shifting schedules including weekends.

Qualifications

• Excellent verbal and written communication skills.
• High school diploma or equivalent; a college degree is a plus.
• Previous experience in customer service, preferably in a BPO or call center environment.
• Excellent written communication skills with a strong command of grammar and spelling.
• Ability to multitask and manage time effectively.
• Good interpersonal skills and a customer-focused attitude.
• Proficiency in using chat and email platforms, as well as CRM software.
• Strong problem-solving skills and attention to detail.

Responsibilities

• Respond to inbound customer calls, emails, and messages in a polite, friendly, and professional manner.
• Provide accurate, valid, and complete information to customers.
• Resolve customer issues and complaints efficiently and professionally.
• Identify and assess customers' needs to achieve satisfaction.
• Troubleshoot and resolve customer issues by providing appropriate solutions.
• Escalate unresolved issues to higher-level support when necessary.
• Maintain clear, concise, and courteous communication with customers.
• Document all interactions and maintain accurate records of customer issues and resolutions.
• Provide timely and effective follow-ups to ensure customer satisfaction.
• Stay updated on product knowledge, company policies, and procedures.
• Utilize available resources and tools to provide accurate information to customers.
• Meet individual and team performance targets, including response time, resolution time, and customer satisfaction scores.
• Continuously strive to improve efficiency and effectiveness in handling customer inquiries.
• Work collaboratively with team members and other departments to resolve customer issues.

Skills

Verbal communication

Written communication

CRM software

Chat platforms

Email platforms

Typing speed 35 wpm

Multitasking

Customer focus

Education

High school diploma or equivalent

College degree (a plus)

Tools

CRM software

Chat platforms

Email platforms

Job description

CEF Solutions Inc. is seeking a Customer Service Representative in Manila to serve as the first point of contact for customers, handle inquiries, troubleshoot issues, process orders, and provide solutions with professionalism and customer satisfaction.

The role supports a work-from-home setup with potential on-site requirements in Mandaluyong or Ortigas, contingent on business needs. Candidates should have strong communication skills and be able to meet shifting schedules including weekends.