Senior Customer Support Representative Operations · Remote (Philippines) · Full-time Apply →

Abode Money; Cebu City; Remote; PHP 1,842,751 - 2,457,002; Full time

Job summary

Abode Money is looking for a skilled Customer Support Representative located in Cebu City, Philippines. You will help customers engage with our AI-driven fintech services, resolving their queries and assisting them to maximize our platform's benefits.

Key responsibilities include responding to tickets, performing operational tasks, and ensuring a seamless customer journey, with a strong emphasis on empathy and communication effectiveness. Join us to make homeownership more affordable through innovation!

Qualifications

• Strong empathy in communication, especially in writing and over the phone.
• High attention to detail with reliable process adherence.
• Ability to solve problems and ease tasks for others.
• Comfortable navigating ambiguous situations and thriving in fast-paced environments.
• Experience with customer service tools like Intercom or Zendesk is a plus.

Responsibilities

• Respond to support inquiries with clarity and compassion.
• Manage critical operational tasks for backend workflows.
• Perform accurate manual data entry tasks.
• Engage potential users to explain Abode’s value and assist with onboarding.
• Provide feedback from customer interactions to improve products and processes.
• Collaborate with product and operations teams for customer experience.
• Availability during US work hours.

Skills

Empathy in communication

Attention to detail

Problem-solving skills

Comfortable with ambiguity

Experience with tools like Intercom, Zendesk

Job description

About Abode

Abode is an AI fintech startup helping homeowners automate savings on property taxes, energy, insurance, and more. We use proprietary agentic AI to simplify data retrieval, parsing, analysis, and decisioning to optimize costs on behalf of homeowners.

We believe today’s consumer requires a “no-brainer” value proposition and a frictionless user experience. Our users are saving $2,512 per year and it takes <60 seconds to sign up.

We’re building Abode in a post-AI world, meaning we’re incredibly lean and layer AI into both our foundational technology and core business functions. Our team operates with a bias for action, a deep sense of customer empathy, and a scrappy, resourceful mindset.

We’re backed by Tier 1 investors, including Drive, Sequoia, Goodwater, Core, and 81C.

Our Mission

Our mission is simple: Make homeownership more affordable for everyday homeowners.

We’re leveraging AI to bring more transparency and less friction to home financial services. Our goal is to be the 1st place every homeowner goes to make any decision related to homeownership. Abode will be to homeowners what Zillow is to homebuyers.

Who We’re Looking For

We’re seeking someone who:

• Communicates with empathy, patience, speed, and precision—especially in writing and on the phone.

• Has strong attention to detail and follows processes reliably.

• Enjoys solving problems and making things easier for others.

• Is comfortable with ambiguity and can thrive in a fast-paced, startup environment.

• Has experience using tools like Intercom, Zendesk, Notion, or CRMs (a plus, not a must).

What You’ll Do

As a Customer Support Representative, you'll be on the frontlines of user interaction. You’ll help customers get the most out of Abode, assist with questions or issues, and play a crucial role in building trust with new users. Your empathy and communication skills—both written and verbal—will set the tone for the Abode experience.

Key responsibilities include:

• Respond to support tickets and emails with clarity, compassion, and professionalism.

• Perform manual operational tasks critical to our backend workflows (e.g., data collection & cleanup, and process follow-ups).

• Perform manual data entry tasks, including filing property tax protests accurately and on time.

• Call potential users to walk them through Abode’s value, answer questions, and help them onboard successfully.

• Proactively surface feedback and insights from customer conversations to inform product and process improvements.

• Work closely with the product and operations teams to ensure a seamless customer journey.

• Ability to be online during US hours

Our Values in Action

• Customer Empathy First - Every design choice should remove friction and build trust with homeowners.

• Hustle, Grit, and Scrappiness - We move fast and make things happen—without bloated teams or slow processes.

• AI & Automation - AI isn’t just a buzzword here—we use it to accelerate execution and scale impact.

• Build Trust Early and Often - Home finance is high-stakes. Our creative must feel reliable, transparent, and human