Frontline Collections Associate - Flexible Hours & Growth

Credit Corp; Metro Manila; On-site; PHP 240,000 - 420,000; Full time

Benefits offered by this job

Flexible hours

Training provided

Free breakfast

Life insurance

HMO from Day 1

Retirement benefits

Career growth

Salary allowances

Work-life balance

Job summary

Credit Corp is seeking a Customer Relations Associate - Collections in Metro Manila, Philippines. You will contact customers with overdue accounts, understand circumstances, and negotiate repayment plans to support both customers and business outcomes.

The role is onsite, full-time, with weekend and holiday shifts offering premium pay. We provide comprehensive training, life insurance from Day 1, HMO coverage, and strong career growth opportunities within a supportive team.

Qualifications

• Willing to work full time in the office (Onsite).
• Can work on weekends and holidays with premium pay.
• Strong communication skills with the ability to build rapport and navigate challenging conversations.
• A solutions-focused mindset with the ability to understand individual circumstances and identify positive outcomes.
• Confidence using technology and learning new systems and processes.
• Must have authenticated SSS, Philhealth, Pagibig, TIN numbers and valid IDs prior to applying.

Responsibilities

• Contact customers to establish communication, investigate outstanding balances and understand their circumstances.
• Negotiate sustainable repayment arrangements that align with customer needs and business objectives.
• Build trust and rapport with customers through professional and empathetic conversations.
• Analyze account information to identify the most appropriate resolution strategy.
• Contribute to team performance by achieving targets and delivering positive customer outcomes.

Skills

Communication

Empathy

Negotiation

Problem solving

Teamwork

Job description

Credit Corp is seeking a Customer Relations Associate - Collections in Metro Manila, Philippines. You will contact customers with overdue accounts, understand circumstances, and negotiate repayment plans to support both customers and business outcomes.

The role is onsite, full-time, with weekend and holiday shifts offering premium pay. We provide comprehensive training, life insurance from Day 1, HMO coverage, and strong career growth opportunities within a supportive team.