Assistant Front Office Manager

Ihg, L.C.; Philippines; On-site; PHP 600,000 - 900,000; Full time

Job summary

Ihg, L.c. in the Philippines is looking for an Assistant Front Office Manager to lead daily Front Office operations and deliver exceptional guest service.

You will supervise Front Desk, Concierge, Guest Services, Bell Services, Telephone, and related functions to ensure smooth check-ins and personalized experiences. The ideal candidate has a 3–5 year Front Office background with 1–2 years in a supervisory role, strong leadership and communication skills, and proficiency with hotel systems and MS

Qualifications

• Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field.
• 3–5 years of Front Office experience, incl. 1–2 years in supervision.
• Strong knowledge of Front Office operations, guest relations, and hotel systems.
• Ability to work flexible shifts, including weekends and holidays.

Responsibilities

• Assist in managing the day-to-day operations of the Front Office, ensuring smooth and efficient service delivery.
• Supervise Front Desk, Concierge, Guest Services, Bell Services, Telephone, and other Front Office functions.
• Monitor room availability, occupancy, arrivals, departures, VIP guests, and special requests.
• Ensure adherence to Front Office SOPs and IHG brand standards.
• Handle guest complaints, service recovery, and special requests promptly and effectively.
• Monitor guest feedback and implement actions to improve guest satisfaction and loyalty.

Skills

Leadership

Communication

Problem Solving

Education

Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field

Tools

PMS (Property Management System)

Microsoft Office

Job description

Assistant Front Office Manager

Company : Ihg, L.c. Job Type : Full Time Philippines

Job Description - Assistant Front Office Manager

Description

DUTIES AND RESPONSIBILITIES

Front Office Operations

• Assist in managing the day-to-day operations of the Front Office, ensuring smooth and efficient service delivery.
• Supervise Front Desk, Concierge, Guest Services, Bell Services, Telephone, and other Front Office functions.
• Monitor room availability, occupancy, arrivals, departures, VIP guests, and special requests.
• Ensure adherence to Front Office Standard Operating Procedures (SOPs) and IHG brand standards.

Guest Experience

• Ensure all guests receive courteous, personalized, and professional service throughout their stay.
• Handle guest complaints, service recovery, and special requests promptly and effectively.
• Monitor guest feedback and implement actions to improve guest satisfaction and loyalty.
• Support initiatives that enhance guest experience and achieve departmental service goals.

Leadership & Team Development

• Supervise, coach, and motivate Front Office colleagues to maintain high performance standards.
• Assist in recruitment, onboarding, training, scheduling, and performance evaluations.
• Conduct daily briefings and communicate operational priorities to the team.
• Promote teamwork, engagement, and a positive working environment.

Financial & Administrative Responsibilities

• Assist in monitoring departmental budgets, productivity, labor costs, and operating expenses.
• Ensure compliance with cash handling procedures, billing accuracy, and financial controls.
• Prepare operational reports, shift reports, and performance summaries.
• Support inventory control of Front Office supplies and equipment.

Safety, Security & Compliance

• Ensure compliance with hotel safety procedures, emergency response protocols, and security standards.
• Maintain confidentiality of guest information and hotel records.
• Ensure compliance with local regulations, hotel policies, and IHG operational standards.

Cross-Department Coordination

• Coordinate closely with Housekeeping, Engineering, Food & Beverage, Sales, Security, and other departments to ensure seamless guest service.
• Support special events, group arrivals, VIP visits, and operational activities requiring interdepartmental coordination.

QUALIFICATIONS

• Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field.
• Minimum 3–5 years of Front Office experience, including at least 1–2 years in a supervisory or leadership role.
• Strong knowledge of Front Office operations, guest relations, and hotel systems.
• Excellent leadership, communication, and problem-solving skills.
• Proficiency in Microsoft Office and hotel property management systems (PMS).
• Ability to work flexible shifts, including weekends, holidays, and overnight operations when required.

COMPETENCIES

• Leadership & People Management
• Guest Service Excellence
• Operational Management
• Communication & Interpersonal Skills
• Decision Making & Problem Solving
• Conflict Resolution
• Financial Awareness
• Planning & Organization
• Team Collaboration

Original job Assistant Front Office Manager posted on GrabJobs ©.