Front Office Supervisor

Private Advertiser; Iloilo City; On-site; PHP 180,000 - 300,000; Full time

Job summary

Private Advertiser in Iloilo City is seeking a guest-focused hospitality professional to support housekeeping rooms division and front office operations. You will help maintain smooth daily operations and deliver excellent guest service, contributing to effective planning and execution.

You will assist with operational planning, coordinate with departments to ensure room readiness and guest requirements, and maintain accurate records.

Qualifications

• Minimum 2 years in housekeeping rooms division and front office operations.
• Proficiency in Microsoft Office and Excel.
• Ability to handle guest complaints professionally.
• Strong planning and execution capabilities.
• Excellent guest service attitude and communication skills.

Responsibilities

• Coordinate housekeeping rooms division and front office operations.
• Handle guest complaints professionally and resolve promptly.
• Assist with operational planning and execution for service delivery.
• Coordinate with departments to ensure room readiness and guest needs.
• Maintain operational records and prepare routine reports with MS Office and Excel.
• Deliver a consistently positive and professional guest experience.

Skills

Guest focus

Strong communication

Problem solving

Tools

Microsoft Office

Excel

Job description

About the role

Join our hospitality team in a guest-focused role supporting housekeeping rooms division and front office operations. You will help maintain smooth daily operations, deliver excellent guest service, and contribute to effective planning and execution.

Key responsibilities

• Support the coordination of housekeeping rooms division and front office operations.

• Handle guest complaints professionally and work toward timely, effective resolutions.

• Assist with operational planning and execution to maintain efficient service delivery.

• Coordinate with relevant departments to support room readiness and guest requirements.

• Maintain accurate operational records and prepare routine reports using Microsoft Office and Excel.

• Deliver a consistently positive and professional guest experience.

What we're looking for

• At least 2 years of experience in housekeeping rooms division and front office operations.

• Proficiency in Microsoft Office and Excel applications.

• Ability to handle guest complaints with professionalism and sound judgment.

• Well-versed in operational planning and execution.

• Excellent guest service attitude and strong communication skills.