Front Office Supervisor

The Isabelle Hotel; Camarines Sur; On-site; PHP 290,000 - 469,000; Full time

Benefits offered by this job

Staff training programmes

Employee discounts on facilities and服务

Flexible scheduling

Job summary

The Isabelle Hotel in Naga City, Camarines Sur invites applications for a Front Office Supervisor. The role oversees all front-of-house operations, staff management, and guest satisfaction to ensure exceptional stays.

You will coordinate with housekeeping and other departments, handle guest inquiries, supervise check-in/out, and maintain accurate records. Ideal candidates will have 2–3 years in a front office supervisory or similar role, strong English communication, and proficiency in front

Qualifications

• 2–3 years in a front office supervisory or similar role in hospitality.
• Experience in hotel front office operations and guest service excellence.
• Strong communication and leadership skills.

Responsibilities

• Supervise front office staff and maintain service standards.
• Oversee check-in/check-out and guest inquiries with professionalism.
• Manage room inventory, reservations, and guest records.
• Coordinate with housekeeping and other departments for smooth operations.
• Process guest payments and maintain accurate financial records.
• Conduct staff training and schedule duty rosters.
• Monitor front office performance metrics and report findings.
• Ensure policies are implemented across the department.

Skills

Front Office Operations

Staff Supervision

Guest Services

Cash Handling

PMS Software

MS Office

English Communication

Education

Hospitality Management Diploma

Tools

Front Office System

Job description

About the role

The Isabelle Hotel is seeking a dedicated and experienced Front Office Supervisor to join our hospitality team in Naga City, Camarines Sur. This is a full-time position that plays a crucial role in delivering exceptional guest experiences and ensuring the smooth operation of our front office department. As Front Office Supervisor, you will be responsible for overseeing all front-of-house operations, managing staff, and maintaining the high standards of service that define The Isabelle Hotel. This position is essential to our mission of providing outstanding hospitality and creating memorable stays for our guests.

Key responsibilities

• Supervise and manage front office staff, including receptionists, bellhops and concierge personnel, ensuring adherence to company policies and service standards
• Monitor daily front desk operations and ensure efficient check-in and check-out procedures
• Handle guest inquiries, complaints and special requests with professionalism and courtesy, resolving issues promptly
• Manage room inventory, reservations and maintain accurate guest records using front office management systems
• Oversee the maintenance of front office areas, including the reception desk, lobby and entrance, ensuring cleanliness and presentation standards
• Coordinate with housekeeping, maintenance and other departments to ensure seamless hotel operations
• Process guest payments, manage cash handling and maintain financial records with accuracy
• Conduct staff training and development sessions to enhance service quality and product knowledge
• Create duty rosters and manage staff scheduling to ensure adequate coverage
• Monitor and report on front office performance metrics and key performance indicators
• Assist in implementing hotel policies and procedures, ensuring compliance across the department

What we're looking for

• Minimum of 2-3 years' experience in a front office supervisory or similar hospitality management role
• Proven experience working in a hotel or hospitality environment with strong knowledge of front office operations
• Excellent communication and interpersonal skills with the ability to lead and motivate a diverse team
• Strong problem-solving abilities and the capacity to remain calm and professional under pressure
• Proficiency in front office management systems and hotel property management software
• Advanced computer skills, including proficiency with Microsoft Office applications
• Customer service excellence with a genuine passion for delivering exceptional guest experiences
• Ability to work flexible shifts, including evenings, weekends and public holidays as required
• Strong organisational and multitasking capabilities
• Fluency in English; knowledge of additional languages is advantageous
• Professional appearance and a commitment to maintaining high personal standards
• Certification in hospitality management or front office operations is preferred

What we offer

• We offer competitive remuneration packages commensurate with experience and qualifications. Our benefits include opportunities for professional development and career progression within the hospitality industry, access to staff training programmes to enhance your skills, employee discounts on hotel facilities and services, a positive and collaborative workplace culture, and flexible scheduling options where possible.

About us

The Isabelle Hotel is a premier hospitality establishment located in the heart of Naga City, Camarines Sur. We are dedicated to providing our guests with outstanding accommodation, exceptional service and memorable experiences. Our hotel combines comfort, elegance and warm Filipino hospitality to create the perfect destination for both leisure and business travellers. With a commitment to excellence and a focus on guest satisfaction, The Isabelle Hotel has established itself as a trusted name in the region. Our team is passionate about hospitality and takes pride in exceeding guest expectations at every opportunity.