Front Office Staff

Four Points By Sheraton Palawan, Puerto Princesa; Palawan; On-site; PHP 223,200 - 279,000; Full time

Job summary

A leading hotel in Puerto Princesa is seeking a Front Office Associate. Responsibilities include greeting guests, handling check-ins and check-outs, and providing customer service. Ideal candidates have experience in hospitality and strong communication skills in Filipino and English. Must be flexible with working hours and able to manage multiple tasks efficiently.

Qualifications

• Previous experience in front office or customer service is preferred.
• Proficiency in using reservation or hotel management systems is an advantage.
• Strong communication skills in both Filipino and English.
• Excellent organizational and multitasking abilities.
• Professional appearance and a welcoming attitude.
• Ability to handle stressful situations and resolve issues calmly.
• Flexibility to work shifts, weekends, and holidays as required.
• Knowledge of local attractions and services in the area is a plus.

Responsibilities

• Greet and welcome guests upon arrival with a friendly demeanor.
• Handle check-ins, check-outs, and reservations efficiently.
• Answer phone calls and respond to inquiries about room availability.
• Assist guests with requests, including directions and local recommendations.
• Manage cash and card transactions, ensuring accuracy in billing.
• Maintain records of guest information and transactions.
• Address guest complaints or concerns promptly.
• Coordinate with housekeeping and maintenance to ensure room readiness.
• Monitor the front desk area to maintain a clean workspace.
• Uphold the inn’s policies and ensure security measures are followed.

Skills

Customer service experience

Multitasking abilities

Strong communication skills

Professional appearance

Ability to handle stressful situations

Tools

Hotel management systems

Job description

Overview

Four Points By Sheraton Palawan, Puerto Princesa

Responsibilities

• Greet and welcome guests upon arrival with a friendly and professional demeanor.
• Handle check-ins, check-outs, and reservations efficiently using the property management system.
• Answer phone calls and respond to inquiries about room availability, rates, and services.
• Assist guests with requests, including directions, transportation, and local recommendations.
• Manage cash and card transactions, ensuring accuracy in billing and payments.
• Maintain records of guest information and transactions.
• Address guest complaints or concerns promptly and professionally to ensure satisfaction.
• Coordinate with housekeeping and maintenance to ensure rooms are ready for guests.
• Monitor the front desk area to maintain a clean and organized workspace.
• Uphold the inn’s policies and ensure security measures are followed.

Qualifications

• Previous experience in front office or customer service is preferred.
• Proficiency in using reservation or hotel management systems is an advantage.
• Strong communication skills in both Filipino and English.
• Excellent organizational and multitasking abilities.
• Professional appearance and a welcoming attitude.
• Ability to handle stressful situations and resolve issues calmly.
• Flexibility to work shifts, weekends, and holidays as required.
• Knowledge of local attractions and services in the area is a plus.

Working Location

Four Points By Sheraton Palawan, Puerto Princesa