Front Office Manager - Palawan Based

Millennium Properties and Brokerage Incorporated; Puerto Princesa; On-site; PHP 450,000 - 750,000; Full time

Job summary

Millennium Properties and Brokerage Incorporated in the Philippines seeks a Front Office Manager to oversee all front office sections, inspect VIP rooms, coordinate with Housekeeping and Engineering for maintenance, and act as MOD in the Hotel Manager's absence.

You will prepare daily to monthly occupancy forecasts, attend department heads meetings, handle guest problems and inquiries, and lead training and performance evaluations for front office staff.

Qualifications

• Must have a Bachelor's degree in HRM or Tourism Management.
• Minimum of 5 years experience as Front Office Manager.
• Knowledgeable in operations, customer service management and performance evaluation management.
• Excellent communication skills.
• Willing to be assigned to any Astoria Properties location.

Responsibilities

• Manage training and performance evaluation of front office staff
• Implement Hotel's House Rules and Regulations and ensure adherence at all times
• Issue commendations and disciplinary action notices as necessary
• Prepare daily, weekly, and monthly occupancy forecasts
• Inspect VIP rooms and coordinate with Housekeeping/Engineering for maintenance and repairs
• Attend to guest problems, requests, and inquiries
• Attend department heads meetings, sales, and operations meetings
• Perform other duties as assigned

Skills

Operations management

Customer service management

Performance evaluation management

Excellent communication skills

Willingness to be assigned to any Astt

Education

Bachelor's degree in Hotel and Restaurant Management or Tourism Management

Job description

About the role

Responsible for effective performance of the functions of all front office sections. Ensures that all VIP rooms are inspected and informs Housekeeping/Engineering regarding maintenance and repair. Attends to guests problems, requests, and inquiries, and approves guestrooms amenities. Prepares daily, weekly, and monthly occupancy forecasts evaluated against actual occupancy with vacancies noted and taken into account for succeeding forecasts. Attends department heads meetings, sales, and operations meetings. Acts as Manager-on-duty (MOD) in the absence of Hotel Manager.

Key responsibilities

• Manage training and performance evaluation of front office staff
• Implement Hotel's House Rules and Regulations and ensure adherence at all times
• Issue commendations and disciplinary action notices as necessary
• Prepare daily, weekly, and monthly occupancy forecasts
• Inspect VIP rooms and coordinate with Housekeeping/Engineering for maintenance and repairs
• Attend to guest problems, requests, and inquiries
• Attend department heads meetings, sales, and operations meetings
• Perform other duties as assigned

About you

• Graduate of a Four (4) year Bachelor's Degree, preferably in Hotel and Restaurant Management (HRM) or Tourism Management
• Minimum of 5 years experience in the capacity of Front Office Manager
• Knowledgeable in handling operations, Customer Service Management, and Performance Evaluation Management
• Excellent communication skills
• Willing to be assigned to any Astoria Properties location