Front Office Trainer

Astoria Group; Manila; On-site; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Company events

Promotion to permanent employee

Staff meals provided

Job summary

Astoria Hotels and Resorts is seeking a Training Coordinator to conduct and oversee front office training programs in Metro Manila. The role focuses on trainee development, program deployment, and maintaining training standards across modules for student, OJT, and faculty immersion programs.

The ideal candidate has a Bachelor’s degree with 1–2 years in Front Office and a solid grasp of training best practices; training experience is a plus.

Qualifications

• Bachelor's degree preferred.
• 1–2 years of Front Office Associate experience.
• Knowledge of Front Office operational management best practices.
• Experience in training is an advantage.

Responsibilities

• Conduct training for student-trainees and faculty-immersion participants on program modules.
• Coach and mentor trainees; monitor time and attendance.
• Evaluate trainees and provide official grades and program summaries.

Skills

Front Office

Operational Management

Training

Education

Bachelor's degree

Job description

• Conducts training to student-trainees undergoing their On-the-Job Training and Work Immersion and faculty -trainees doing their Faculty Immersion focusing on the modules of the different training programs
• Ensure that the training materials being used are the standardized ones
• Conduct pre-course briefings and/or department orientation to trainees
• Organize training deployment and area assignments
• Perform training, coaching and mentoring of trainees
• Monitor time and attendance of trainees
• Conduct trainees evaluation and provide program summary report and official grades
• Continuously improve trainee deployment using program evaluation
• Establish and maintain training standard templates and records
• Perform other task/s assigned by the Director for Program Development and Marketing

Qualifications:

• Preferably with Bachelor's Degree
• At least 1-2 years of related Front Office Associate experience
• Operational Management knowledge of Front Office best practices
• Experience in training is an advantage

Job Types:

• Full-time, Fixed term
• Company events
• Promotion to permanent employee
• Staff meals provided

Education:

• Bachelor's (Preferred)

Experience:

• Front Office: 2 years (Preferred)

Work Location:

About Astoria Hotels and Resorts

Astoria Hotels and Resorts is a proudly Filipino hospitality group known for its distinctblend of contemporary design, thoughtful service, and memorable guest experiences. Fromcity stays in the heart of the metro to serene escapes in the country’s most sought-afterdestinations, every Astoria property is crafted to feel both inspiring and familiar.

Our portfolio spans key locations in Metro Manila, Boracay, and Palawan, each offeringunique spaces for leisure, business, and celebrations. We invest in modern facilities,innovative dining concepts, and curated amenities so that every stay and every eventreflects the quality and warmth that define the Astoria brand.

At the core of Astoria are our people. We believe that genuine hospitality begins witha team that is empowered, collaborative, and committed to growth. By joining AstoriaHotels and Resorts, you become part of a dynamic organization that values professionalism,creativity, and the shared goal of delivering exceptional experiences to our guests everysingle day.