Front Office Duty Manager - Guest Experience Leader

Shangri-La Group; Manila; Vor Ort; PHP 279.000 - 502.000; Vollzeit

Zusammenfassung

Shangri-La The Fort, Manila is seeking a Front Office supervisor to ensure smooth daily operations and enhance guest experiences. The role involves supervising the front desk team, keeping staff updated on hotel products and services, and monitoring arrivals and departures from a guest-experience perspective.

The ideal candidate will have a hospitality degree, at least 3 years in Front Office, strong guest-relations skills, and fluency in English and the local language, with excellent

Qualifikationen

• Preferably college graduate with a degree in Hospitality or similar field.
• Preferably at least 3 years experience in Front Office.
• Experience in handling guest relations, problem handling, complex and emergency situations is preferred.
• Knowledgeable in managing Front Office sections such as Concierge, Telephone, Rooms Controlling, Groups and VIPs.
• Fluency in English and local language; strong interpersonal skills.

Aufgaben

• Ensure smooth operation on a daily basis.
• Enhance overall guest experience during their stay.
• Supervise and direct the front desk team.
• Ensure colleagues are kept up-to-date with hotel products and services.
• Monitor arrivals and departures from a guest experience perspective.

Kenntnisse

Front Office

Guest relations

Problem solving

Team supervision

Ausbildung

Hospitality degree

Jobbeschreibung

Shangri-La The Fort, Manila is seeking a Front Office supervisor to ensure smooth daily operations and enhance guest experiences. The role involves supervising the front desk team, keeping staff updated on hotel products and services, and monitoring arrivals and departures from a guest-experience perspective.

The ideal candidate will have a hospitality degree, at least 3 years in Front Office, strong guest-relations skills, and fluency in English and the local language, with excellent