Guest Experience Specialist

Sotogrande Hotel and Resort Group; Cainta; On-site; PHP 201,000 - 268,000; Full time

Job summary

Sotogrande Hotel and Resort Group in the Philippines seeks a front desk associate to warmly welcome guests, perform check-ins and check-outs, and verify guest information with professionalism.

You will handle reservations, respond to inquiries, coordinate with house keeping and other departments, and maintain accurate records in the PMS while handling payments and ensuring a clean, welcoming front desk environment.

Responsibilities

• Welcome guests in a friendly and professional manner.
• Perform guest check-in and check-out efficiently.
• Verify guest information and process payments.
• Answer phone calls and respond to emails and guest inquiries.
• Manage room reservations, cancellations, and modifications.
• Provide information about hotel facilities, services, and local attractions.
• Coordinate with housekeeping, maintenance, and other departments to meet guest needs.
• Resolve guest complaints promptly and professionally.
• Maintain accurate guest records using the hotel's property management system (PMS).
• Handle cash, credit card transactions, and prepare daily reports.
• Ensure the front desk area remains clean, organized, and welcoming.
• Follow hotel policies, safety procedures, and confidentiality standards.

Job description

Sotogrande Hotel and Resort Group in the Philippines seeks a front desk associate to warmly welcome guests, perform check-ins and check-outs, and verify guest information with professionalism.

You will handle reservations, respond to inquiries, coordinate with house keeping and other departments, and maintain accurate records in the PMS while handling payments and ensuring a clean, welcoming front desk environment.