Front Office Duty Manager: Guest Experience Lead

Hyatt Hotels Corporation; Philippines; On-site; PHP 700,000 - 1,000,000; Full time

Job summary

Grand Hyatt Manila is seeking an experienced Assistant Manager - Front Office to lead guest services and maximize revenue while delivering exceptional service.

You will assist the Front Office Manager in guiding the team, ensuring visible leadership across the hotel, handling guest inquiries and complaints professionally, and maintaining high standards of efficiency and guest satisfaction. This role is open to local candidates with valid working rights.

Qualifications

• Progressive career in Front Office in a 5-star luxury property, with at least 2 years of experience in a similar role.
• Comprehensive working knowledge of Front Office systems and processes
• Strong management and leadership capabilities
• Passion for working with people
• This position is open to local candidates or Philippine passport holder with valid working rights.

Responsibilities

• Assist the Front Office Manager in leading and managing the Front Office Department to deliver exceptional front-line service to guests and colleagues.
• Be visible around the hotel and ensure that all areas are well managed by the team.
• Interact with guests to address complaints and inquiries professionally and efficiently.

Job description

Grand Hyatt Manila is seeking an experienced Assistant Manager - Front Office to lead guest services and maximize revenue while delivering exceptional service.

You will assist the Front Office Manager in guiding the team, ensuring visible leadership across the hotel, handling guest inquiries and complaints professionally, and maintaining high standards of efficiency and guest satisfaction. This role is open to local candidates with valid working rights.