Front Office & Guest Experience Supervisor

Gunita Villas and Pavilion; Santo Tomas; On-site; PHP 250,000 - 360,000; Full time

Job summary

Gunita Villas and Pavilion in Batangas, Santo Tomas, seeks a Front Office Operations coordinator to manage daily front desk activities and guest services. You will handle check-ins/outs, guest inquiries, and reservations, while ensuring a smooth experience and accurate folio reporting.

Responsibilities include conducting night audits, guiding guests on local attractions, coordinating with Lihim Café for guest meals, and supporting events with vendor coordination.

Qualifications

• Minimum high school diploma or equivalent.
• Excellent communication and guest handling skills.
• Ability to coordinate with multiple departments and vendors.

Responsibilities

• Monitor daily front office activities including check-in/check-out and guest inquiries.
• Ensure smooth front desk operations with high guest service standards.
• Monitor guest folio and prepare accurate ledgers for reporting.
• Conduct night audit and handover preparation for next day.
• Assist guests with local attractions and basic concierge services.
• Follow protocols to personalize guest experiences and manage service recovery.
• Escalate guest concerns promptly to the appropriate team.
• Coordinate with Lihim Café for guest food & beverage needs for checked-in guests.
• Facilitate vendor registrations during events.
• Support site tours and respond to Meta inquiries with Sales & Marketing.
• Assist as a secondary photographer for marketing content.

Skills

Guest service

Front desk operations

Communication

Problem solving

Tools

Reservation system

Job description

Gunita Villas and Pavilion in Batangas, Santo Tomas, seeks a Front Office Operations coordinator to manage daily front desk activities and guest services. You will handle check-ins/outs, guest inquiries, and reservations, while ensuring a smooth experience and accurate folio reporting.

Responsibilities include conducting night audits, guiding guests on local attractions, coordinating with Lihim Café for guest meals, and supporting events with vendor coordination.