Front Office Agent

Accor; Philippines; On-site; PHP 216,000 - 312,000; Full time

Benefits offered by this job

Discounted Accor rates

Academy Accor learning programs

Growth opportunities

CSR initiatives

Job summary

Accorhotel in Quezon City, Philippines seeks a Front Office Agent to greet guests, manage check-ins, and assist with reservations at the Novotel Manila Araneta City property.

The role involves providing exceptional guest service, handling room assignments, and identifying upsell opportunities to enhance guest satisfaction and hotel revenue.

Qualifications

• Graduate of Hospitality or any related course
• With at least one year in the same field
• Can work in a fast paced environment
• Good communication skills

Responsibilities

• Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
• Provide accurate and relevant information and services to guests and deliver it clearly.
• Upsell the hotel to guests whenever the opportunity arises.

Skills

Customer service

Communication

Education

Hospitality degree or related field

Job description

Front Office Agent

Company : Accorhotel Job Type : Full Time Quezon City, Philippines

Company Description

Business and leisure meet at the Novotel Manila Araneta City, located in the heart of Quezon City's premier district. The hotel’s stunning contemporary design features 401 stylish suites, a pillar less Grand Ballroom, seven meeting spaces and an outdoor bridal garden, along with numerous other first-rate amenities. Sample global fare at Novotel Manila Araneta City’s all-day dining establishment Food Exchange Manila, unwind with personalized cocktails at the Gourmet Bar or enjoy breathtaking city views at the Pool Bar and Lounge.

Job Description

• rocess all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
• Provides accurate and relevant information and services to the guests and delivers it to them in the most meaningful way
• Up-sells the Hotel to guests whenever the opportunity arises

Qualifications

• Graduate of Hospitality or any related course
• With at least one (1) year in the same field
• Can work in a fast phase environment
• Good communication skills

Additional Information

• Employee benefit card offering discounted rates in Accor Hotels worldwide
• Develop your talent through learning programs by Academy Accor
• Opportunity to grow within your property and across the world
• Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities