Front of House Manager

Hammerjack Pty Ltd; Philippines; Sur place; PHP 420 000 - 700 000; Plein temps

Résumé du poste

Hammerjack Pty Ltd in the Philippines is seeking a Front of the House Manager to supervise daily FOH operations and ensure a world-class dining experience for every guest. You will lead the FOH team with a focus on service excellence, guest satisfaction, and adherence to quality standards.

Coordinate closely with Back of House and management to maintain seamless operations, support promotions and events, and uphold a professional appearance and inviting ambiance throughout the restaurant.

Qualifications

• Bachelor's degree in Hospitality Management, Hotel & Restaurant Management, or related field.
• 3–5 years of experience in restaurant management, preferably in premium/fine-dining or steakhouse concepts.
• Strong leadership, communication, and guest service skills.
• Experience in team management, FOH operations, and service excellence.

Responsabilités

• Oversee daily Front-of-House operations to ensure smooth and efficient restaurant service.
• Ensure exceptional guest experience and service excellence aligned with standards.
• Lead, coach, and motivate the FOH team to achieve service and operational goals.
• Manage manpower deployment, team performance, training, and development.
• Handle guest concerns and service recovery professionally and effectively.
• Monitor restaurant sales, labor, guest satisfaction, and operational performance.
• Ensure compliance with food safety, sanitation, safety, and company standards.
• Coordinate closely with the Back of House and management team to maintain seamless restaurant operations.
• Support sales initiatives, promotions, and events to drive restaurant performance.
• Maintain the overall professional appearance, cleanliness, and ambiance of the restaurant.

Connaissances

Leadership

Communication

Guest service

Formation

Bachelor's degree in Hospitality Management or related field

Description du poste

Job Summary

The Front of the House Manager is responsible for overseeing the overall front-of-house operations and ensuring an exceptional dining experience for every guest. The role leads the FOH team in delivering world-class hospitality, service excellence, and efficient restaurant operations while maintaining standards for quality, service, cleanliness, and guest satisfaction.

Key responsibilities

• Oversee daily Front-of-House operations to ensure smooth and efficient restaurant service.
• Ensure exceptional guest experience and service excellence aligned with standards.
• Lead, coach, and motivate the FOH team to achieve service and operational goals.
• Manage manpower deployment, team performance, training, and development.
• Handle guest concerns and service recovery professionally and effectively.
• Monitor restaurant sales, labor, guest satisfaction, and operational performance.
• Ensure compliance with food safety, sanitation, safety, and company standards.
• Coordinate closely with the Back of House and management team to maintain seamless restaurant operations.
• Support sales initiatives, promotions, and events to drive restaurant performance.
• Maintain the overall professional appearance, cleanliness, and ambiance of the restaurant.

Qualifications

• Bachelor's degree in Hospitality Management, Hotel & Restaurant Management, or related field.
• 3–5 years of experience in restaurant management, preferably in premium/fine-dining or steakhouse concepts.
• Strong leadership, communication, and guest service skills.
• Experienced in team management, FOH operations, and service excellence.