Front of the House Manager

The Bistro Group (TGIFriday's, Italianni's, Fish &Co.); Metro Manila; On-site; PHP 502,000 - 837,000; Full time

Job summary

The Bistro Group is seeking a Front of the House Manager to oversee daily FOH operations and deliver world-class hospitality. You will lead the FOH team to ensure service excellence and guest satisfaction while maintaining cleanliness and standards.

Responsibilities include staffing, coaching, handling guest concerns, monitoring sales and labor, and coordinating with Back of House to ensure seamless service and a premium dining experience.

Qualifications

• Bachelor’s degree in Hospitality Management, Hotel & Restaurant Management, or related field.
• 3–5 years of experience in restaurant management, preferably in premium/fine-dining.
• Strong leadership, communication, and guest service skills.
• Experienced in team management, FOH operations, and service excellence.

Responsibilities

• Oversee Front-of-House operations to ensure smooth service.
• Ensure guest experience and service excellence.
• Lead, coach, and motivate the FOH team.
• Manage manpower deployment and training.
• Handle guest concerns and service recovery.
• Coordinate with Back of House and management team.
• Support promotions and events to drive restaurant performance.
• Maintain professional appearance and ambiance.

Skills

Leadership

Guest service

Communication

Team management

Education

Bachelor's degree in Hospitality Management

Job description

Job Summary:

The Front of the House Manager is responsible for overseeing the overall front-of-house operations and ensuring an exceptional dining experience for every guest. The role leads the FOH team in delivering world-class hospitality, service excellence, and efficient restaurant operations while maintaining standards for quality, service, cleanliness, and guest satisfaction.

Key responsibilities:

• Oversee daily Front-of-House operations to ensure smooth and efficient restaurant service.

• Ensure exceptional guest experience and service excellence aligned with standards.

• Lead, coach, and motivate the FOH team to achieve service and operational goals.

• Manage manpower deployment, team performance, training, and development.

• Handle guest concerns and service recovery professionally and effectively.

• Monitor restaurant sales, labor, guest satisfaction, and operational performance.

• Ensure compliance with food safety, sanitation, safety, and company standards.

• Coordinate closely with the Back of House and management team to maintain seamless restaurant operations.

• Support sales initiatives, promotions, and events to drive restaurant performance.

• Maintain the overall professional appearance, cleanliness, and ambiance of the restaurant.

Qualifications:

• Bachelor’s degree in Hospitality Management, Hotel & Restaurant Management, or related field.

• 3–5 years of experience in restaurant management, preferably in premium/fine-dining or steakhouse concepts.

• Strong leadership, communication, and guest service skills.

• Experienced in team management, FOH operations, and service excellence.