Front Desk Receptionists

Premiere Eye Referral Center & Optical; Manila; On-site; PHP 240,000 - 360,000; Full time

Job summary

Premiere Eye Referral Center & Optical is seeking a front desk professional in Metro Manila to manage patient flow, scheduling, and payments. You will greet patients, verify information, handle insurance/documents, and maintain accurate records in the clinic's EHR system.

Coordination with the optical lab ensures timely order processing and smooth visits for all patients. The role emphasizes strong customer service, attention to privacy, and efficient handling of inquiries and payments.

Responsibilities

• Patient Greeting & Check-In: Welcome visitors and patients, verify identity, collect demographics, and scan insurance or referrals.
• Appointment Scheduling: Book, confirm, reschedule, or cancel exams and procedures via phone or portal.
• Phone & Email Inquiries: Answer multi‑line phone calls, screen questions, relay messages to medical technicians or doctors, and manage general inbox queries.
• Check-Out & Payments: Collect co‑pays, consultation fees, or optical shop balances, issue official receipts, reconcile cash drawers, and schedule return visits.
• Medical Records & Insurance: Input and update patient data into Electronic Health Records (EHR), verify insurance coverage/authorizations, and ensure strict compliance with patient privacy rules.
• Lobby & Optical Coordination: Monitor the waiting area for comfort, help patients fill out intake forms, and coordinate with the optical lab regarding glasses or contact lens order arrivals.

Job description

Core Responsibilities

• Patient Greeting & Check-In: Welcome visitors and patients warmly, verify identity, collect demographic data, and scan insurance or referral paperwork.
• Appointment Scheduling: Book, confirm, reschedule, or cancel patient exams, follow-ups, and specialized eye procedures (such as post‑op or anti-VEGF clinic slots) via phone or portal.
• Phone & Email Inquiries: Answer multi‑line phone calls, screen questions, relay messages to medical technicians or doctors, and manage general inbox queries.
• Check-Out & Payments: Collect co‑pays, consultation fees, or optical shop balances, issue official receipts, reconcile cash drawers, and schedule return visits.
• Medical Records & Insurance: Input and update patient data into Electronic Health Records (EHR), verify insurance coverage/authorizations, and ensure strict compliance with patient privacy rules.
• Lobby & Optical Coordination: Monitor the waiting area for comfort, help patients fill out intake forms, and coordinate with the optical lab regarding glasses or contact lens order arrivals.