Front Desk Receptionist

Adarna Medical Aesthetics; Las Piñas; On-site; PHP 210,000 - 310,000; Full time

Job summary

Adarna Medical Aesthetics is seeking an organized Front Desk Receptionist to warmly greet clients and manage bookings. You will handle inquiries via phone, Viber, Instagram, and Facebook, and ensure smooth entry to exit with privacy and professionalism.

The role emphasizes accurate record-keeping, pre-treatment reminders, and coordination with therapists to maintain clinic readiness and a calm, welcoming atmosphere.

Qualifications

• Experience in front desk or client-facing roles is preferred.
• Excellent verbal and written communication with a friendly demeanor.
• Ability to manage bookings and inquiries with accuracy and discretion.
• Comfort with social media messaging for client inquiries.

Responsibilities

• Greet clients warmly and professionally and manage daily bookings.
• Respond to inquiries about treatments, availability, and protocols.
• Handle intake, consent forms, and pre-treatment reminders.
• Maintain confidential client records and prepare reports on activity.
• Coordinate with therapists and leadership to ensure schedule readiness.

Skills

Customer service

Communication

Scheduling

Multitasking

Tools

Booking platforms

CRM basics

Job description

The Front Desk Receptionist is the first point of contact at Adarna Medical Aesthetics—responsible for welcoming patients with calm professionalism, coordinating bookings efficiently, and ensuring a seamless clinic experience from entry to exit. This role is critical in maintaining the clinic’s commitment to excellent service, patient privacy, and brand integrity.

Key Responsibilities:

Patient Interaction & Service:

• Warmly greet clients upon arrival with professionalism and courtesy.

• Manage daily bookings, cancellations, and follow-ups via phone, Viber, Instagram, and Facebook.

• Respond to client inquiries with accurate information about treatments, availability, and protocols.

• Assist in client intake, consent forms, and pre-treatment reminders.

• Handle concerns, delays, or special requests with grace and good judgment.

Administrative & Operational Duties:

• Maintain and organize appointment schedules using digital booking platforms.

• Ensure all client records are complete, updated, and handled with strict confidentiality.

• Prepare daily and weekly reports (patient volume, sales, feedback).

• Monitor and log front desk inventory (forms, brochures, supplies).

• Coordinate with therapists and the Medical Director to ensure schedule efficiency and readiness.

Clinic Workflow Support:

• Relay important client notes or preferences to the appropriate team member.

• Assist with operational tasks such as payment processing, issuing receipts, and handling clinic promos.

• Maintain the cleanliness and calm appearance of the reception area at all times.

• Contribute to in-clinic marketing efforts such as event invites, upselling, and service inquiries.

Job Type: Full-time