Front Desk Receptionist

Buddha Siargao; General Luna; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Service charge

Benefits

Training

Job summary

Buddha Resort in General Luna on Siargao Island is seeking a Front Desk Receptionist to be the friendly first contact for guests. You will manage check-ins/check-outs, handle inquiries, assist with bookings, and coordinate activities with various teams to ensure a smooth guest experience.

Ideal candidates are customer-focused, well-organised and proficient with booking systems (Cloudbeds is a plus), with excellent English communication and a professional demeanor.

Qualifications

• Experience in hotel reception or hospitality is preferred.
• Strong verbal and written English skills.
• Organised, friendly and professional personality.
• Proficiency with booking systems, emails and spreadsheets.
• Experience with hotel property management systems (Cloudbeds) is a plus.

Responsibilities

• Greet guests professionally and handle check-ins/check-outs smoothly.
• Manage reservations, cancellations and modifications across channels.
• Process guest payments and maintain accurate records.
• Coordinate airport transfers, activities and guest requests with other teams.
• Provide information on facilities, services and local attractions.
• Maintain a clean, welcoming reception area and accurate daily reports.

Skills

Excellent English communication

Customer service mindset

Organisational skills

Computer literacy

Booking systems experience

Cloudbeds experience

Tools

Cloudbeds

Job description

WE’RE HIRING!

Front Desk Receptionist

Buddha Resort | General Luna, Siargao Island

About Us

Buddha Resort is a boutique resort located in the heart of General Luna, Siargao Island. We offer comfortable accommodation, a swimming pool, an on-site restaurant, yoga classes, surf lessons, and a range of activities designed to give our guests an unforgettable island experience.

We are looking for a friendly, professional, organised, and motivated Front Desk Receptionist to join our team.

As the first point of contact for our guests, you will play an important role in delivering exceptional customer service and ensuring the smooth day-to-day operation of the resort.

Key Duties & Responsibilities

1. Guest Reception & Customer Service

• Welcome guests in a friendly, professional, and courteous manner.

• Manage guest check-ins and check-outs efficiently.

• Assist guests with enquiries, requests, and special arrangements.

• Handle guest complaints professionally and resolve issues promptly.

• Provide information about resort facilities, services, and local attractions.

• Ensure guests receive excellent service throughout their stay.

2. Reservations & Booking Management

• Manage room reservations, cancellations, and booking modifications.

• Monitor room availability and maintain accurate reservation records.

• Process bookings received through online travel agencies, direct enquiries, and walk-in guests.

• Respond promptly and professionally to guest enquiries via email, telephone, WhatsApp, and other communication channels.

• Coordinate with housekeeping to ensure rooms are ready for arriving guests.

• Maintain accurate guest information using the resort’s property management system.

3. Payments & Cash Handling

• Process guest payments, deposits, and outstanding balances.

• Handle cash, card payments, bank transfers, and other payment methods.

• Issue receipts and maintain accurate financial transaction records.

• Perform daily cash reconciliation and ensure accurate shift handovers.

• Report any payment discrepancies immediately to management.

4. Guest Services & Activity Coordination

• Assist guests with arranging airport transfers, transportation, surf lessons, island tours, and other activities.

• Promote resort services, including our restaurant, yoga classes, and wellness activities.

• Coordinate guest requests with relevant departments and external service providers.

• Proactively recommend activities and services to enhance the guest experience.

5. Daily Front Desk Operations

• Maintain a clean, organised, and welcoming reception area.

• Coordinate with housekeeping, maintenance, security, and restaurant staff.

• Monitor guest arrivals, departures, and special requests.

• Maintain accurate daily reports and shift handover records.

• Report maintenance issues, guest concerns, and operational problems to management.

• Follow resort policies, procedures, and safety protocols.

• Assist with administrative duties as required.

Qualifications & Requirements

• Previous experience in hotel reception, hospitality, customer service, or a similar position is preferred.

• Excellent verbal and written English communication skills.

• Friendly, approachable, and professional personality.

• Strong organisational skills and attention to detail.

• Good computer literacy and confidence using booking systems, email, and spreadsheets.

• Experience with hotel property management systems, particularly Cloudbeds, is an advantage.

• Ability to multitask and remain calm under pressure.

• Honest, reliable, punctual, and responsible.

• Strong problem-solving skills and a positive attitude.

• Willingness to work flexible shifts, including weekends and public holidays.

• Ability to work independently and as part of a team.

What We’re Looking For

• Genuinely enjoy working with people and providing excellent hospitality.
• Take initiative and can solve problems without constant supervision.
• Are organised, detail-oriented, and responsible when handling money.
• Communicate confidently with international and domestic guests.
• Have a positive attitude and work well with colleagues.
• Are enthusiastic about Siargao and helping guests enjoy their stay.

What We Offer

• Competitive salary based on experience and qualifications.
• Service charge and other applicable benefits.
• Government-mandated benefits.
• Training and opportunities for professional development.
• A friendly and supportive working environment.
• The opportunity to work in one of Siargao’s established boutique resorts.

Position: Front Desk Receptionist

Location: Buddha Resort, General Luna, Siargao Island

Employment Type: Full-Time

Join our team and help us create memorable experiences for our guests!