Boutique Resort Front Desk Concierge | Guest Experience

Buddha Siargao; General Luna; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Service charge

Benefits

Training

Job summary

Buddha Resort in General Luna on Siargao Island is seeking a Front Desk Receptionist to be the friendly first contact for guests. You will manage check-ins/check-outs, handle inquiries, assist with bookings, and coordinate activities with various teams to ensure a smooth guest experience.

Ideal candidates are customer-focused, well-organised and proficient with booking systems (Cloudbeds is a plus), with excellent English communication and a professional demeanor.

Qualifications

• Experience in hotel reception or hospitality is preferred.
• Strong verbal and written English skills.
• Organised, friendly and professional personality.
• Proficiency with booking systems, emails and spreadsheets.
• Experience with hotel property management systems (Cloudbeds) is a plus.

Responsibilities

• Greet guests professionally and handle check-ins/check-outs smoothly.
• Manage reservations, cancellations and modifications across channels.
• Process guest payments and maintain accurate records.
• Coordinate airport transfers, activities and guest requests with other teams.
• Provide information on facilities, services and local attractions.
• Maintain a clean, welcoming reception area and accurate daily reports.

Skills

Excellent English communication

Customer service mindset

Organisational skills

Computer literacy

Booking systems experience

Cloudbeds experience

Tools

Cloudbeds

Job description

Buddha Resort in General Luna on Siargao Island is seeking a Front Desk Receptionist to be the friendly first contact for guests. You will manage check-ins/check-outs, handle inquiries, assist with bookings, and coordinate activities with various teams to ensure a smooth guest experience.

Ideal candidates are customer-focused, well-organised and proficient with booking systems (Cloudbeds is a plus), with excellent English communication and a professional demeanor.