Front Desk Officer - Opus Mall

Gan Advanced Osseointegration Center Inc.; Pasig; On-site; PHP 300,000 - 420,000; Full time

Job summary

Gan Advanced Osseointegration Center Inc. is seeking a friendly and organized Front Desk Officer to be the first point of contact for patients in our Manila clinic.

You will manage appointments, maintain patient records, and support daily operations, including billing and documentation. The role requires strong English communication, a professional demeanor, and computer literacy to ensure a smooth and welcoming clinic experience.

Qualifications

• Bachelor’s degree in Tourism/Hotel and Restaurant Management or related field.
• Strong communication and interpersonal skills.
• Good command of English, both written and spoken.
• Professional demeanor with patient-focused attitude.
• Proficient in computer applications and office software.

Responsibilities

• Manage patient appointments, including scheduling, confirmations, and follow-ups.
• Provide information to patients and handle inquiries via calls or in person with professional communication.
• Maintain and update patient records, ensuring confidentiality and organization.
• Support daily clinic operations including billing, payments, and document preparation.
• Assist in coordinating dentist’s schedule and preparing the clinic for patient visits.

Skills

Effective communication

Interpersonal skills

English proficiency

Professional demeanor

Computer literacy

Education

Bachelor's degree in Tourism/Hotel and Restaurant Management or related field

Job description

About the job

We are looking for a friendly, organized, and detail-oriented Front Desk Officer (FDO) to be the first point of contact for our patients. In this role, you will ensure a smooth and welcoming clinic experience—from scheduling appointments to maintaining accurate patient records and supporting daily operations.

Other responsibilities

• Manage patient appointments, including scheduling, confirmations, and follow-ups to ensure smooth clinic operations.
• Provide accurate information to patients and handle inquiries through calls or in person using professional communication.
• Maintain and update patient records, ensuring all information is organized and kept confidential.
• Support daily clinic operations, including billing, payment collection, and preparation of necessary documents.
• Assist in coordinating the dentist’s schedule and preparing the clinic for patient visits.
• Perform basic administrative and clerical tasks such as handling mail, petty cash, and reports.
• Carry out additional duties as assigned to support overall clinic efficiency.

What you will bring to the company:

• Bachelor’s degree in Tourism/Hotel and Restaurant Management or a related field.
• Effective communication and interpersonal skills
• Good command of the English language
• Professional demeanor with a patient-focused attitude
• Computer literate