Front Desk Officer

One Nadela; Philippines; On-site; PHP 201,000 - 279,000; Full time

Job summary

One Nadela is seeking a friendly Front Desk/Administrative Assistant to greet patients and visitors, manage check-ins and check-outs, and provide service information. The role supports coordinated clinic operations and requires strong communication and organizational skills.

Responsibilities include scheduling, updating records, coordinating with healthcare staff, handling inquiries, and maintaining a clean reception area while ensuring confidentiality and professionalism at all times.

Qualifications

• Graduate of a 4-year degree (preferably in Business Administration, Hospitality, or Healthcare-related fields).
• Previous front desk, customer service, or administrative experience preferred.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Computer-literate; familiar with office and scheduling software.
• Ability to maintain confidentiality and professionalism at all times.
• Pleasing personality and a patient-friendly attitude.

Responsibilities

• Greet patients, visitors, and vendors in a courteous and welcoming manner.
• Manage patient check-ins and check-outs efficiently.
• Answer phone calls, respond to inquiries, and provide information regarding services.
• Schedule, confirm, and update patient appointments.
• Maintain and update patient records and documentation as needed.
• Coordinate with medical, dental, and support staff for smooth clinic flow.
• Ensure the reception area is clean, organized, and presentable.
• Handle basic billing inquiries and coordinate with cashier or accounting when needed.
• Manage incoming and outgoing correspondence.
• Perform other clerical or administrative duties as assigned.

Skills

Communication

Interpersonal

Organizational

Multitasking

Confidentiality

Education

4-year degree

Tools

Office software

Job description

Key Responsibilities:

• Greet patients, visitors, and vendors in a courteous and welcoming manner




• Manage patient check-ins and check-outs efficiently




• Answer phone calls, respond to inquiries, and provide accurate information regarding services




• Schedule, confirm, and update patient appointments




• Maintain and update patient records and documentation as needed




• Coordinate with medical, dental, and support staff for smooth clinic flow




• Ensure the reception area is clean, organized, and presentable at all times




• Handle basic billing inquiries and coordinate with the cashier or accounting team when needed




• Manage incoming and outgoing correspondence




• Perform other clerical or administrative duties as assigned

Qualifications:

• Graduate of any 4-year course (preferably in Business Administration, Hospitality, or Healthcare-related fields)




• Previous front desk, customer service, or administrative experience preferred




• Excellent communication and interpersonal skills




• Strong organizational and multitasking abilities




• Computer-literate; familiar with office and scheduling software




• Ability to maintain confidentiality and professionalism at all times




• Pleasing personality and a patient-friendly attitude