Guest Experience Lead - Front Desk & Reservations

Tribal Xperience Guesthouse; Palawan; On-site; PHP 223,200 - 334,800; Full time

Job summary

Tribal Xperience Guesthouse in Port Barton, Palawan, is seeking a front desk officer to manage guest interactions and daily operations. Responsibilities include handling check-ins and check-outs, managing reservations, and providing guests with information about the guesthouse and local area. Ideal candidates will possess strong communication and customer service skills, be proficient in English, and demonstrate excellent time management abilities. This role is crucial for maintaining guest satisfaction and enforcing guesthouse policies.

Qualifications

• Strong time management skills to efficiently handle multiple tasks.
• Excellent communication skills, both verbal and written, in English.
• Proven ability to manage customer relationships effectively.
• Interpersonal skills to interact positively with guests.

Responsibilities

• Greet and welcome guests in a friendly and professional manner.
• Handle guest check‑ins and check‑outs efficiently.
• Manage reservations and update booking systems.
• Respond to guest inquiries and complaints promptly.

Skills

Time Management

Communication Skills

English Language Proficiency

Customer Relationship Management

Interpersonal Skills

Customer Service

Computer Literate

Multitasking

Job description

Tribal Xperience Guesthouse in Port Barton, Palawan, is seeking a front desk officer to manage guest interactions and daily operations. Responsibilities include handling check-ins and check-outs, managing reservations, and providing guests with information about the guesthouse and local area. Ideal candidates will possess strong communication and customer service skills, be proficient in English, and demonstrate excellent time management abilities. This role is crucial for maintaining guest satisfaction and enforcing guesthouse policies.