Guest Experience Lead – Front Office

Aureo Hotels and Resort; San Fernando; On-site; PHP 500,000 - 1,000,000; Full time

Job summary

Aureo Hotels & Resort in San Fernando, La Union, Philippines, is seeking a Front Office Manager to oversee daily front office operations, ensure exceptional guest service, and uphold the hotel's standards.

You will lead front office staff, manage scheduling and performance, drive recruitment and training, and ensure compliance with policies while delivering a seamless guest experience.

Qualifications

• Bachelor's degree or diploma in Hospitality Management, Hotel and Restaurant Management, Tourism, or a related field.
• At least 3 years of front office experience, including 1–2 years in a supervisory or managerial role.
• Strong leadership, guest relations, and team management skills.

Responsibilities

• Oversee daily front office operations to ensure excellent guest service and satisfaction.
• Handle guest inquiries, concerns, and complaints promptly and professionally.
• Supervise front office staff, including scheduling, workload distribution, and performance management.
• Lead recruitment, onboarding, training, and development of front office personnel.
• Ensure compliance with hotel policies, operational procedures, and safety standards.
• Monitor front office financial transactions, cash handling, and operational reports.
• Coordinate communication, resource allocation, and shift coverage to maintain efficient operations.
• Conduct regular team meetings and promote a positive, service-oriented work environment.
• Perform other duties as assigned by Management.

Skills

Leadership

Guest relations

Team management

Communication

Problem solving

Organizational skills

Education

Bachelor's or diploma in Hospitality Management/HRM/Tourism

Job description

Aureo Hotels & Resort in San Fernando, La Union, Philippines, is seeking a Front Office Manager to oversee daily front office operations, ensure exceptional guest service, and uphold the hotel's standards.

You will lead front office staff, manage scheduling and performance, drive recruitment and training, and ensure compliance with policies while delivering a seamless guest experience.